SERVICES

The tailored and flexible services to accommodate all your needs.

WARRANTY

Service Care Center provided to customers without distinguishing between the status of the warranty or without warranty, the main priority of the Service Care Center is providing services to all customers.

Core Values
“Service with Heart” is the cornerstone and motto our corporate philosophy. Our service care is
personified by the cheerful, quality, dependable, innovation and around-the-clock accessible. This is the
symbol of our core value of successful presence in Indonesia.

Certified Technicians
Our technicians have the necessary HVAC certifications, licences and qualifications with each trained on
our products, customer service and thoroughly tested to our standards.

Customer Service
When you partner with us, you’ll work with recognized HVAC professionals – all with a clear focus on
the importance of every aspect of your investment. Your decision to select Carrier was an important
one… as is our relationship with you. We take both very seriously.

Safety Focus
Environmental Health and Safety (EH&S) is rooted in our culture. We support a multifaceted EH&S
management system which ensures a focused approach to safety every day. On all levels, we adhere to the
most stringent safety standards, which translates to safety on your job site.

Standard Work Procedures
Our Achieving Competitive Excellence (ACE) operating system brings you standardized solutions, no
guesswork, no variables. We focus on quality, efficiency and consistency at your jobsite and in all our
day-to-day business practices.

Equipment Expertise
As Carrier’s own servicing entity, we have access to the latest engineering advancements and the most
advanced technical servicing tools. Our expansive OEM service network has strategically-located offices
throughout Indonesia ready to meet your HVAC service needs. Translation: we’ll be there whenever you
need us… 24/7/365.

Terms and Condition

  1. The warranty as mentioned below are given for Carrier and Toshiba Air Conditioning and apply according to regions listed in the warranty card.
  2. This warranty is valid for 1 (one) year after the date of purchase for parts damaged during the production process or errors in the manufacture of goods production.
  3. Special for Compressor, the warranty 3 (three) years after the date of purchase. Warranty only for designated parts, not covering of service charge, repairs, maintenance and recharging Freon.
  4. Show your warranty card and your purchase receipt to our officers.
  5. This warranty does not apply to the following matters
    • Damage caused by misuse
    • Damage caused by repairs carried out at repair workshops or by a branch service, in addition to the PT. Berca Carrier Indonesia- Damage caused by factors that can’t be controlled or events outside powersuch as fire, natural disasters and others (force majure).
    • Damage caused by the use of which does not correspond to a nominal voltage of 220V + 10% and / or a change Voltage and Hz high / low result in damage to transformers and / or NZR.
    • Damage caused by the installation that do not qualify, such as pipes that do not fot standard pipe length, the placement of the outdoor unit that is not accordance with standardized mounting / lack of air circulation, and more
    • If the requirements listed in the warranty card is not filled
    • If the serial number does not exist or changed items
    • Warranty card does not match the goods repaired or made amendments to the contents of the warranty card
    • The unit falls, or transferred to another place without our knowledge
    • The product has been changed at the request of the buyer / parties so that the situation changed from the original (not standard) or become damaged
    • Items that do not have a warranty card (lost or can’t be shown)

Components that are guaranteed by the warranty:

  • Electronic Expansion Valve
  • Fan Motor
  • Fan Bearing
  • Running Capacitor
  • Over Current Relay
  • Condesor Assy
  • Stop Valve
  • Solenoid Valve
  • Pressure Control
  • Accumulator
  • Dryer
  • Liquid Receiver
  • Overload Relay
  • Capillary Tube
  • Magnetic Contactor
  • Evaporator
  • Air Swing Motor
  • Swing Flap
  • Thermistor
  • Printed Circuit Board
  • Fan Rotor
  • Remote Control